DSP Connections Privacy Policy for Email, Text Message and Website Communications
Effective Date: 10/07/2026
About This Policy
At DSP Connections, your privacy is important to us. This policy explains how we collect, use, protect and share your personal information when you receive email or text message communications from us or visit our website, and how you can control what you receive.
This policy covers your contact details, your communication preferences and the information collected when you use our website at dspconnections.org or our landing and registration pages at welcome.dspconnections.org. It does not describe how we handle care or service information about the people we support. That information is governed by separate confidentiality obligations.
This policy applies to everyone we communicate with, including clients and the guardians and family members who support them, our employees and Direct Support Professionals, anyone who contacts us or registers for one of our events, and anyone who visits our website or landing pages.
1. Information We Collect
When you sign up to receive communications from us, when you give us your contact details as part of our services, or when you visit our website, we collect:
- Contact details: the mobile number and email address you provide.
- Consent records: when and how you gave your consent, which programs and channels you selected.
- Message interaction data: delivery status, replies, opens, clicks and similar engagement information.
- Preference data: the choices you have made about what you want to receive from us, and any changes you make later.
- Website data: pages visited, links and buttons clicked, forms submitted, and technical information such as browser type and device, collected on our website and landing pages through cookies and similar technologies only after you accept the consent banner described in section 9.
2. How We Use Your Information
We use your information to:
- Send you the email and text messages you have asked to receive, and the service and operational messages described in section 7 below.
- Coordinate and deliver the services you or the person you support receive from us.
- Keep records that demonstrate we have your consent, as required by federal regulations.
- Measure and improve how well our communications reach the people who need them.
- Understand how visitors use our website and which of our communications brought them there.
We use your information only for the purposes described here or explained to you when you gave us your details. We do not use it to send you unrelated messages.
3. Your Consent Applies to DSP Connections Only
Your consent to receive email or text messages applies to DSP Connections Inc. only. It does not extend to any other business, affiliate or third party. We do not obtain consent on behalf of anyone else, and we do not pass your consent to anyone else.
4. Our Text Message Programs
We run several text message programs. Each one covers a different kind of message and each one uses its own number.
| Program / Code | What it sends |
|---|---|
| DSPC Events and Activities | Invitations to our client events and activities, and news |
| DSPC Tickets | Ticket and seat opportunities for events and outings |
| DSPC Corporate Communication | Service, operational and, where applicable, transactional text messages: organizational updates and notices for clients, guardians and employees, event reminders, confirmations, schedule and closure notices, and employment matters |
You choose whether to receive service text messages, promotional text messages, or both. The service text messages box covers the DSPC Corporate Communication program. The promotional text messages box subscribes you to both DSPC Events and Activities and DSPC Tickets with one selection. Each of these two programs sends from its own short code. If you want to receive only one of them, reply STOP to the one you do not want.
Because each program uses its own number, replying STOP stops messages from that number only. If you want to stop all of our text messages, reply STOP to each number you hear from. Section 6 explains this and gives you other ways to opt out.
5. Message Frequency and Data Rates
Message frequency varies depending on which programs you have chosen to receive and on what is happening with your services.
Message and data rates may apply, depending on your mobile carrier and plan. We recommend reviewing your carrier terms for details of any messaging fees.
6. Opt-In and Opt-Out Policy
This section explains how you can give, manage and withdraw your consent for communications from DSP Connections.
How You Can Opt In
To start receiving messages from us, check the consent boxes on one of our forms and submit it. You opt in via web form only. Submitting the form is what adds you, because it tells us both how you want to be contacted and who you are.
We provide separate opt-ins by channel, for email and for text message, and separate opt-ins for service text messages and for promotional text messages, so you can choose exactly what you hear from us.
Opt-in is always optional. It is never required to submit a form, register for an event, or receive the services or information you requested. Message frequency varies. Message and data rates may apply for text messages.
We keep a record of your preferences, including the date, how you opted in, and the programs and channels you selected. Your text messaging consent is never shared with or sold to third parties.
Employees and Direct Support Professionals give consent for work-related text messages through a separate process. This policy still applies to how we handle their information.
How You Can Opt Out or Withdraw Consent
You can opt out at any time, using any of these methods. You do not have to use any particular one.
- Email: click the unsubscribe link in the footer of any promotional email you receive from us, or use the preferences link in the same footer to change which emails you receive. Every promotional email we send includes our postal address and an unsubscribe link.
- Text message: reply STOP to any message you receive from us. We also honor QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE and OPT OUT, and any other clear request to stop. Replying STOP stops messages from that number only, so if you want to stop all of our text messages, reply STOP to each number you hear from. To start receiving messages from a number again, text JOIN to that number. For help, reply HELP or INFO.
- Any channel: contact us at +1 503 509 9144 or info@dspconnections.org, or tell any DSP Connections representative, and we will take care of it for you.
Withdrawing consent does not affect the lawfulness of communications sent before your consent was withdrawn.
Changing Your Preferences
We do not host a public preferences page. Preference pages are available to people who are on file with us.
Your email preferences are reached through the preferences link in the footer of every promotional email we send you. The link is personal to you and lets you change what you receive by email.
Your text message preferences are reached by texting TOPIC to any of our program numbers. We will reply with a personal link to your text message preferences page.
To change the language of our text messages, text EN, ES or RU to any of our program numbers.
If you do not have one of our messages to hand, contact us at +1 503 509 9144 or info@dspconnections.org and we will make the change for you. We may ask you to confirm the mobile number or email address concerned before we do so.
Processing Time
Opt-outs made by keyword, by the unsubscribe link, or on a preferences page take effect immediately.
Requests made verbally, whether by phone or in person to a DSP Connections representative, and requests sent to our general email address are processed within 10 business days.
If you continue to receive communications after opting out, contact us at info@dspconnections.org and we will investigate and resolve it.
7. Operational and Service Communications
Some of the messages we send are not promotional. They are necessary to deliver our services, to respond to something you asked for, or to meet a legal or contractual obligation. Examples include intake and registration confirmations, appointment and schedule information, closure and weather notices, service changes, and required compliance and certification reminders for our employees and Direct Support Professionals.
Email. Under federal law, messages of this kind are treated as transactional or relationship messages rather than commercial email. This means we may continue to send them by email to the people they concern, including our clients, guardians, employees and Direct Support Professionals, even if you have opted out of our promotional emails. Operational emails never carry promotional content. If a message promotes an event, program or service, we treat it as promotional and send it only to people who have opted in.
Text message. Text messages are treated differently under federal law. There is no equivalent exemption, and we send operational text messages only to people who have given consent to receive them. If you reply STOP to a number that carries operational messages, we can no longer text you from that number, and we will use another method such as email, a phone call, the guardian portal or post for anything critical.
Keeping an up-to-date email address and phone number with us helps us reach you when something matters.
8. Data Sharing and Disclosure
We do not sell the contact and consent information described in this policy, and we do not share it with third parties for their own marketing purposes.
We share information with service providers who help us deliver our communications, for example our messaging platform and telecommunications providers, and with providers of the website analytics, advertising and call tracking tools described in section 9. These providers act on our instructions, are bound by confidentiality obligations, and may not use your information for any other purpose. We may also disclose information where we are required to do so by law.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Care and service information about the people we support is handled separately, under the confidentiality obligations described at the start of this policy.
9. Website Cookies and Tracking
Our website and landing pages use cookies and similar technologies for some or all of the following purposes:
- Analytics, to understand how visitors use the site. We currently use Google Analytics and Google Tag Manager.
- Advertising and conversion measurement, to measure whether our online advertising leads to inquiries and applications. We may also use this data to show our advertising to people who have visited our site. We currently use Google Ads.
- Call tracking, to show a tracking phone number that tells us which visit led to a call. We currently use CallTrackingMetrics.
- Engagement tracking, to link your activity on our website to your record if you are on file with us, for example when you arrive from a link in one of our emails or text messages or submit one of our forms. We use Salesforce Marketing Cloud for this.
None of these tools are active when you arrive on our website or landing pages. They run only after you click Accept on the consent banner shown on your first visit. If you decline the banner or do not respond to it, no analytics, advertising, call tracking or engagement tracking is set. Cookies that are strictly necessary for the website to work, such as remembering a language you have chosen, do not require consent and are not controlled by the banner.
To withdraw your consent, clear the cookies in your browser. The consent banner will appear again on your next visit, and you can decline it.
The tools we use may change over time. We will update this section when they do.
10. Do Not Call Registry
You have the right to register your number with the National Do Not Call Registry at donotcall.gov. If your number is on the Registry, we will not send you promotional text messages unless you have given us express consent.
11. Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access, disclosure or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.
12. Record-Keeping and Proof of Consent
We maintain records of all opt-ins and opt-outs, including the date and time, the method of consent, and the wording you agreed to. These records are kept securely and may be used to demonstrate compliance with regulatory requirements.
We keep consent and preference records for as long as you remain in contact with us, and for a reasonable period afterwards so that we can continue to honor an opt-out you have already made.
13. Children and the People We Support
Many of the people we support are children, or adults who have a guardian or legal representative. Our communications about services are directed to the parent, guardian or authorized representative on record, not to the person receiving support.
We do not knowingly collect contact details from children for marketing purposes, and we do not send promotional messages to a number or email address we know belongs to a child. If you believe we hold contact details we should not, contact us at info@dspconnections.org and we will remove them.
14. Your Choices and Rights
Depending on where you live, you may have rights over the personal information we hold about you, including the right to know what we hold, to correct it, to request its deletion, and to opt out of its use for targeted advertising or its sale. For website advertising, the consent banner described in section 9 is how you give or refuse that consent.
To make a request, contact us at +1 503 509 9144 or info@dspconnections.org. We may ask you to confirm your identity before we act. If we decline a request, we will tell you why and how you can appeal.
15. Changes to This Policy
We may update this policy from time to time. Any significant changes will be communicated on our website and, where appropriate, by email or text message. The effective date at the top of this page shows when it was last revised. Please check back periodically to stay informed of any updates.
16. Contact Us
If you have questions about this policy, or wish to update your communication preferences, contact us at:
Phone: +1 503 509 9144
Email: info@dspconnections.org
Address: DSP Connections Inc., 3220 State Street, Suite 200, Salem, OR 97301
Links:
- SMS Terms and Conditions: https://dspconnections.org/sms-terms/
- National Do Not Call Registry: https://www.donotcall.gov/